Question: Do you allow smoking on property? In the rooms?
Answer:
The hotel is entirely non-smoking.
Question: How much do you charge for high speed/wifi internet access?
Answer:
Complimentary high speed Ethernet is available in the guestrooms. Complimentary wireless is available throughout the hotel.
Question: Do you have a fitness center? What kind of equipment does it have? What are the hours?
Answer:
The fitness center includes cardiovascular machines and free weights. The fitness center is open 24 hours.
Question: Do you offer room service? What are the hours?
Answer:
Room service hours are as follows: breakfast is delivered from 6:30 AM to 10:30 AM and dinner is delivered from 5 PM to 10:00 PM.
Question: Do you have a business center?
Answer:
The business center is located on the lobby level of the hotel.
Question: Do you have a pool?
Answer:
The hotel does not have a pool.
Question: Do you have a spa? What are the hours?
Answer:
The hotel does not have a spa on property; however, there are in-room spa services available. Please contact the front desk to set up appointments or Click Here for more information. [Top]
Question: Do you offer free shuttle service from the airport?
Answer:
There is no complimentary shuttle service. Please contact the concierge for transportation assistance.
Question: What are your cross streets?
Answer:
The hotel is located between 14th and 15th Streets on Rhode Island.
Question: Do you have onsite parking? How much is parking? Is it included in my room rate?
Answer:
Valet parking is available on property. It is 24 hours with in-and-out privileges. It is not included in the room rate. Overnight parking costs $33 ($60 for oversized vehicles) and day parking costs $20. Eco-Friendly vehicles get a $10 discount for overnight parking. [Top]
Reservations
Question: Will your rooms allow rollaways/cribs/playards? Is there a charge?
Answer:
Yes, however, not all rooms allow rollaways as defined by the fire code. The extra charge is $20 per night for a rollaway.
Question: I booked on a website other than the hotel website and I need to make a change to my reservation. How do I do this?
Answer:
If you made a reservation using a non Kimpton website please contact your service provider directly to make modifications to your reservation.
Question: What is the minimum age requirement to check in to the room?
Answer:
The minimum age requirement to check into the hotel is 18 years old.
Question: What is your cancellation/deposit policy?
Answer:
Reservations booked at the Best Available Rate have a 24 hour cancellation policy or 6 PM the day prior to arrival to avoid a cancellation fee. For all other reservations please check with the booking provider for details on the cancellation/deposit policies.
Question: Is my ID/passport required at check in?
Answer:
A valid government issued photo ID is required at the time of check in.
Question: What age do kids stay for free?
Answer:
Children under the age of 17 stay for free.
Question: Do you have connecting rooms?
Answer:
The hotel does not have connecting rooms.
Question: Do you have ADA rooms?
Answer:
The hotel has ADA rooms. Some ADA rooms have a tub and others a roll in shower. Please specify any special requests at the time of booking or during check in so that we may make your stay more comfortable.
Question: Do you have an early departure fee?
Answer:
The hotel may charge an early departure fee up to one night’s room and tax. [Top]
Restaurant
Question: What are the hours of the restaurant/bar/lounge?
Answer:
Breakfast is served from 6:30 AM to 10:00 AM. Dinner is served from 5:00 PM to 10:30 PM. The bar is open late. [Top]
Accounting
Question: I have questions about my bill. Who do I call?
Answer:
Please contact accounts receivable at 202 521 2718.
Question: What forms of payment are accepted to pay for my room?
Answer:
A valid credit card is required to check into the hotel. Payments in cash, by credit card, or travelers check (personal checks are NOT accepted) are accepted at check out. [Top]
Pets
Question: Are pets allowed? Are there restrictions for weight, height or types?
Answer:
Hotel Helix is pet friendly and there are no pet restrictions. However, we request that during check in a pet form is completed and that the pet is caged or out of the room during housekeeping service.
Question: Do you have pet free rooms for those with allergies?
Answer:
Guests may request a pet free room.
Question: Do you have pet sitting or dog walking services?
Answer:
Guests may request pet services including but not limited to pet sitting, dog walking, and pet spa services by contacting the front desk.
Question: How far do you have to walk to take your pet out?
Answer:
Logan’s Circle is the most popular dog walking park for locals in the neighborhood. This park is about two blocks from the hotel. Please see the front desk for a map and directions. [Top]
Concierge
Question: I want flowers, chocolates, champagne, gifts sent to the room. How do I do this?
Answer:
Please contact our front desk for any concierge related requests 24 hours a day. [Top]
Meetings
Question: How do I book a meeting?
Answer:
Fill out an RFP online form and host your next meeting at a Kimpton Hotel: Request for Proposal
Question: How can I create a unique atmosphere during my meeting?
Answer:
Creative amenities are a cornerstone of Kimpton Hotels, and meetings here are anything but ordinary. Visit Signature Meetings to find out more information on how to plan your next event.
Question: Do you offer special group rates?
Answer:
Kimpton Hotels offers special rates during certain times of the year and the week. Please find a list of our Hot Dates, Great Rates and book your next meeting at a Kimpton Hotel.
Question: My company feels strongly about sustainable partnerships, how can Kimpton incorporate an eco-friendly element to our meeting?
Answer:
Hold your next meeting in one of our hotels and the effect will be great, but the cause will be greater. Kimpton offers Great Meetings, Great Causes to help support our environment.
Question: Need more information about booking a meeting at a Kimpton Hotel?
Answer:
Whether your goal is productivity or festivity, we make sure every detail is managed with caring service and a sense of style. Visit Kimpton Meetings for more information.
Question: How can I book a wedding at a Kimpton Hotel?
Answer:
Let us help you plan your perfect wedding, please visit Kimpton Weddings for more information.
Confirm/Modify/Cancel
Reservations
